Innovates for You

Works for you is not just a tag line, it’s a promise. As a purpose led organisation, we live our values every day to deliver on that promise. Key to this is our ability to constantly find ways to save our customers time, help their businesses succeed and be relentless about quality. A strategic element of this over the past decade has been our Product Innovation and Testing Lab.

Since it was established, the Lab has grown from a quality testing facility to driving product innovation for our customers. A recent renovation has seen it expand to support the growing HVAC, Refrigeration, Irrigation and Civil businesses, while also improving support of the plumbing business. Based at our National Distribution Centre in Dandenong, Victoria, the expanded Lab simulates real world conditions for fault finding and allows for the development of world class products.

Focussed on innovating for our customers, ease of installation is essential. Andrew Williamson, Product Innovation and Quality Manager said, “We’re always looking for ways to make our customer’s lives easier.” Whether it’s saving timing during the install, making products lighter and easier to carry or ensuring compatibility, we’re in it together. Most of all, we listen. By talking to our customers, we can deliver insights to the lab, producing a better product.

The Lab is also responsible for creating sustainable product solutions. It’s important we provide our customers every opportunity to reduce their environmental impact. This means products that reduce water consumption, reduce energy usage and are made of recyclable materials. Beyond this, helping our suppliers create solutions to reduce packaging.

"The expanded testing Lab will help deliver our customer promise now and into the future."

Reece works for you.

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