Live: Reece response to the Coronavirus (COVID-19)

Summary:

  • As an essential service, we remain open for business
  • We understand the Coronavirus continues to impact on some of our customers
  • Our branches are well informed in relation to our day-to day approach in doing our best to slow the spread of the virus.
  • Our supply chain is functioning well and has not been impacted by the spread of the virus, we will continue to monitor this closely and provide updates as and when required.

3rd April 2020, 12.00pm

Keeping you and our people safe

New Social Distancing protocol

In continuing to help keep you and our people safe we’ve introduced some new protocols in our stores and with our onsite deliveries.

In store:

To allow for the required social distancing of 1.5m, we’ve calculated how many customers we can accommodate in each store at any one time.

In the event the store you’re visiting is at capacity, you’ll be asked to stand in the marked waiting area until there’s space to serve you.

Delivery:

As a result of the 1.5m social distancing, we are no longer able to have 2 people in our delivery vehicles. In response, we’ve updated where and what we deliver.

Pipe & products longer than 1.5m

We’ll continue to deliver pipe and other products longer than 1.5m as we can maintain social distance.

Machinery required for unload

When items in Reece vehicles are to be unloaded by machinery onsite, e.g. crane, forklift, we will require our driver to exit the vehicle and find a safe standing zone with 1.5m social distancing in practice.


All other orders: contactless delivery zone

We’ll be asking you to provide a contactless delivery zone for drivers to drop-off product. If a contactless delivery zone isn't made available, the driver may elect to unload off the back of the vehicle - it will then be a requirement for the customer to move the goods into their required area.

e.g. large products such as HWU or baths where 1.5m social distancing can take place our driver will be able to unload products with the assistance of another person onsite required.

For products where 1.5m social distancing can’t be maintained, e.g. vanity units less than 1500mm, air conditioning units, condensing units etc, 2 people from the site will be required to unload the product other than our driver.


24th March 2020, 4.30pm

Customer update: Are you taking advantage of Government stimulus to protect your business?

We understand the Coronavirus continues to impact on some of our customers, so we’ve created some hints and tips tailored to what’s available in your state.

Click below to read more about the state and federal government assistance being offered.

VIC | TAS | NSW | ACT | NT | QLD | SA | WA


23rd March 2020, 12.30pm

Customer update: We're open for business

Last night the Government made a series of announcements to further slow the spread of the Coronavirus, our business services are considered “essential services” so we’re open and operating.

While we have social distancing in place, you can expect the same friendly faces serving behind the counter.

We will continue to support you and the community in providing essential services, so you can:

  • Continue to visit us in store - please respect the measures in place for your safety
  • Order on maX
  • Use click and collect to grab your items


We’re encouraging you to:

  • Be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
  • Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
  • Be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
  • Let your Home Branch Manager know if you are presenting symptoms, and please refrain from ‘visiting’ if you feel sick


We’re here to support you in keeping up the important work you do for the community.

If you have any questions or concerns, please speak to your Branch Manager.

Keep well.


19th March 2020, 10.05am

Are you taking advantage of Government stimulus to protect your business? 

We understand the coronavirus is having an impact on some of our customers, so we’ve created some hints and tips on how you may benefit from the Government’s offer of support. 

This includes wage subsidies for apprentices, credit on your BAS statement to help with cash flow and increasing the instant asset write-off to $150K.


18th March 2020, 3.35pm

Maintaining essential services through social distancing

Reece is taking its responsibility to keep its doors open throughout the coronavirus outbreak seriously and putting the health of its people, customers and the community first.

Social distancing measures have been put in place across our branches to ensure our people and customers stay healthy and well, while providing an essential service to the community.

Chief Operations Officer Daniel Palumbo says that as staying home becomes more important to slow the spread of the virus, Reece will make sure our customers have the support they need to maintain standards of living for the community.

“Our customers provide a vital service by keeping the water running, and maintaining hygiene and sanitation at this time is incredibly important,” he said.

“We are making sure our branches are a safe and healthy environment and that our customers have access to all the information they need to keep themselves and our community protected,”

“We’re implementing advice from all official sources including the Prime Minister’s update earlier today and social distancing is one of the best ways we can protect ourselves, and the community, from the spread of coronavirus.”

Throughout its branches across Australia and New Zealand Reece has implemented 1.5m distancing barriers, contactless product collection zones, regular cleaning and disinfecting practices and information sharing to keep our people, customers and the community up to date.

“We’ve been incredibly heartened to see how our community has banded together to do their bit to slow the spread of coronavirus,” Daniel said.

“In particular we want to thank our people and customers who are following advice, acting quickly to keep each other safe and getting on with the job.”


18th March 2020, 1.30pm

Customer update:

From today you’ll see some “social distancing” changes in our branches to keep you – our customers – as well as our people and the community healthy and well, as we do our bit to slow the spread of coronavirus.

  • Bollards – these are in place to make sure we maintain a distance of 1.5m at all times
  • We’re moving to contactless product handover so designated pick up zones have been created. We’ll place your order in the zones so you can collect it without coming into contact
  • We’ve upped our cleaning in our branches to make sure we’re disinfecting shared areas like the café bar, counters and bathrooms

Thank you for working with us to keep our branches clean and safe, so you can get on with the important work you do, to keep the community healthy and well.


17 March 2020, 5.25pm

Customer Update:

The health, safety and well-being of our customers, our people and the community are our top priority, and we’re continuing to monitor the Coronavirus (COVID-19) pandemic very closely.

Our supply chain is functioning well and, to date, has not been impacted. We‘ll continue to share updates at relevant times. We have business continuity plans in place to ensure we can maintain supply and operations.

We’re keeping our teams up to date on how we can do our bit to slow the spread of the virus and have taken additional precautions which include:

Restrictions and containment
– we’ve stopped all non-essential work travel and minimised the broader movement of our people to focus on business critical travel
Self-reporting
– anyone who has travelled outside of Australia, and/or is presenting with symptoms is required to self-quarantine
Healthy Habits
– we‘ve been running a ‘Healthy Habits’ campaign encouraging our people, customers and our suppliers to practice appropriate hygiene practices
Formal reporting
– In the event a team member does test positive for COVID-19 we have measures in place to support our people to seek treatment and self-isolate and to communicate with people they have been in contact with recently


What we’re encouraging you to do:


• When you come to visit us be conscious of personal space, maintain 1.5 metres distance where possible, and avoid handshaking
• Ensure all your team members who are on the road are practising healthy habits, e.g. washing hands once in branch, access to sanitisers, tissues, etc.
• Please be respectful of the measures we’ve put in place in our branches, they are in the best interests of everyone
• If you are presenting with symptoms, and have visited us in the last fortnight, please let your Home Branch Manager know, and please refrain from ‘visiting’ if you feel sick. maX is a great way to place an online order.

If you have any questions or concerns, please speak to your Branch Manager.


16 March 2020, 5.00pm

As you’d know, the World Health Organisation has declared the coronavirus a global pandemic - this means the virus will impact all countries in some way.

We’re taking the health and wellbeing of our people and our customers very seriously, as well as doing all we can as a business to slow the spread of this virus across the community.

Our approach is to build containment strategies for the network, our distribution centres, and the support centre. Our aim is to maintain productivity, while limiting the spread of the virus. The services Reece provides will become essential over the coming weeks and we want to do everything we can to support our customers and the community.

If you are seeking additional information regarding the coronavirus (COVID-19), you will find relevant links below:

We will be providing regular updates on our progress as we continue to implement additional containment and business continuity plans, policies and procedures.

Media contact
General enquiries and switchboard
communications@reece.com.au +61 3 9274 0000
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